WAPDA Complaint Numbers & Helplines 2026 (LESCO, MEPCO, IESCO)
Official electricity complaint helpline numbers for all DISCOs in Pakistan: 118 central emergency line, LESCO, FESCO, GEPCO, IESCO, MEPCO, PESCO, QESCO, HESCO.
Written by:Editorial Team·Reviewed by:Editorial Review Board
How to Check or Verify: WAPDA Complaint Numbers & Helplines 2026 (LESCO, MEPCO, IESCO)
To report electricity power outages, low voltage, transformer breakdown, or overbilling across Pakistan in 2026, call the National 24/7 Helpline at 118 or SMS your 14-digit reference number to 8118. For unresolved issues, file an appeal with Wafaqi Mohtasib (Federal Ombudsman) at 1055.
WAPDA / DISCO Complaint Status 2026
Track electricity complaints online via PITC CCMS, 118 helpline, and 8118 SMS
Method 1: Centralized Online Tracking (CCMS)
Track by 14-Digit Reference No or Ticket ID
How to track on official PITC CCMS:
- Click "Open Official PITC CCMS Portal" below.
- Select "Track by Reference" or "Track by Ticket".
- Enter your 14-digit Reference Number or Ticket Number and submit.
Independent Information Portal
Pakistan Info Hub is an independent portal, not affiliated with WAPDA, PITC, or any electricity distribution company. Always call 118 for life-threatening electrical emergencies.
Official Fee Schedule & Delivery Ledger (2026)
Verified government rates and turnaround timeframes across processing tiers
| Service Type / Document | Normal | Urgent | Executive / Fast | Validity / Period |
|---|---|---|---|---|
National Power Outage & Fault Helpline | Dial 118 (Toll-Free) | Instant Ticket Number | Central Control Room | 24/7 / 365 Days |
SMS Fault Registration Service | SMS to 8118 | Automated SMS Ack | Sub-Division Alert | All DISCOs |
Federal Ombudsman Energy Desk (Mohtasib) | Dial 1055 / mohtasib.gov.pk | Direct Legal Hearing | Binding Order within 30d | Free of Cost |
Step-by-Step Application Process
Official step sequence under 2026 civic regulations
Dial 118 or SMS 8118 with Reference Number
Call 118 or SMS your 14-digit reference number along with complaint details to 8118.
Receive Automated Tracking Complaint Number
Note down the unique complaint ticket ID sent to your mobile via official SMS.
Escalate to Federal Ombudsman if Unresolved in 48 Hours
If the DISCO fails to resolve the fault or over-billing, lodge an online complaint at complaint.mohtasib.gov.pk or call 1055.
Detailed Guide & Verified Procedures
Pakistan Electricity Complaints & Helplines Directory 2026 Navigating power outages, voltage drops, burnt transformers, and billing discrepancies requires fast access to designated emergency dispatch desks across all 11 DISCOs and K-Electric.
National Directory of Electricity Helplines & Emergency Control Rooms When power outages, burnt distribution transformers, live sparking wires, or billing errors occur, contacting the exact emergency dispatch desk saves crucial hours:
- LESCO (Lahore): 118 / 042-99205461 / SMS 8118
- IESCO (Islamabad/Rawalpindi): 118 / 051-9252937 / SMS 8118
- FESCO (Faisalabad): 118 / 0800-66554 / SMS 8118
- MEPCO (Multan): 118 / 061-9220313 / SMS 8118
- GEPCO (Gujranwala): 118 / 055-9200164 / SMS 8118
- PESCO (Peshawar): 118 / 091-9212013 / SMS 8118
- HESCO (Hyderabad): 118 / 022-9260161 / SMS 8118
- SEPCO (Sukkur): 118 / 071-9310795 / SMS 8118
- QESCO (Quetta): 118 / 081-9201444 / SMS 8118
- TESCO (Tribal Districts): 118 / 091-9212964 / SMS 8118
- HAZECO (Hazara): 118 / 0992-9310080 / SMS 8118
- K-Electric (Karachi): 118 / 021-99000 / SMS 8119 / WhatsApp 0348-0000118
Filing Free Legal Appeals with the Federal Ombudsman (Energy Wing)
The Federal Ombudsman (*Wafaqi Mohtasib*) operates under Presidential Order No. 1 of 1983. Any citizen can file an overbilling or wrongful disconnection complaint online at complaint.mohtasib.gov.pk with zero court fees, zero lawyer requirements, and a statutory 60-day binding resolution mandate.
Consumer Rights under NEPRA Consumer Service Manual (CSM) - 7-Day Prior Notice: No utility company can disconnect an active meter without serving a 7-day physical notice. - Disconnection Ban: Power disconnections are strictly prohibited on Fridays, weekends, and official public holidays. - Defective Meter Testing: Consumers can challenge meter acceleration with an inspection fee; confirmed error grants retroactive 6-month bill adjustments.
Financial & Loan Scheme Desk Lead
Usman Ali Raza manages financial policy analysis, calculating government subsidized loan schedules (Apni Chhat Apna Ghar, PM Youth Scheme) and NEPRA electricity tariff regulations.
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Frequently Asked Questions (Citizen Guidance)
Verified legal, operational & portal clarifications
Yes. 118 is a federally mandated toll-free universal access number accessible from Jazz, Zong, Telenor, Ufone, and PTCL landlines.
Prerequisite & Related Civic Services
Civic documents and portals citizens frequently require alongside this process
FBR Active Taxpayer Status Helper 2026 – Check ATL Status by CNIC & 9966 SMS
You can check your FBR Active Taxpayer List (ATL) status by sending 'ATL <space> 13-digit CNIC' to 9966 via SMS or by entering your CNIC directly on the official Iris FBR online portal.
M-Tag Motorway Registration Guide 2026: One Network & Toll Recharge
To get an M-Tag for Pakistan Motorways (M-2, M-1, M-3, M-4, M-5, M-9, M-11) in 2026, drive your vehicle to any Motorway Toll Plaza Customer Care Center or Ravi/Thokar Plaza with your CNIC and vehicle Registration Smart Card. M-Tag sticker issuance is 100% free with a mandatory initial toll recharge of PKR 500-1,000.
IESCO Bill Online Check 2026 – Tariff Slabs, FPA, Taxes & Duplicate Bill PDF | Pakistan Info Hub
To perform an IESCO online bill check in 2026, visit http://bill.pitc.com.pk/iescobill/ or iesco.com.pk. Enter your 14-digit Reference Number or 10-digit Customer ID from the top header of any previous bill to view, print, or download your official duplicate electricity bill PDF for Islamabad, Rawalpindi, Attock, Jhelum, or Chakwal.
FESCO Bill Online Check 2026 – Download Duplicate Bill PDF | Pakistan Info Hub
To perform a FESCO online bill check in 2026, visit the official Power Information Technology Company (PITC) gateway at bill.pitc.com.pk/fescobill or www.fesco.com.pk. Enter your 14-digit reference number (without spaces) or 10-digit consumer ID to instantly view bill amount, due date, meter reading, and download a printable duplicate PDF copy.
MEPCO Bill Online Check 2026 – South Punjab Tariff Slabs, FPA & Duplicate Bill PDF | Pakistan Info Hub
To perform a MEPCO bill online check in 2026, navigate to the official PITC portal at http://bill.pitc.com.pk/mepcobill/. Enter your 14-digit Reference Number without spaces to check your current bill amount, units consumed, and download a duplicate copy for all South Punjab districts including Multan, Bahawalpur, D.G. Khan, and Sahiwal.
SSGC Duplicate Bill Check 2026 – Karachi, Sindh & Balochistan Gas Bill | Pakistan Info Hub
To check your SSGC duplicate gas bill online in 2026, visit the official Sui Southern portal at https://www.ssgc.com.pk/customer-service/duplicate-bill/. Enter your 10-digit Customer Number to view, verify, and download your latest gas bill PDF.
Electricity Bill Installment & Due Date Extension Guide 2026 (NEPRA Rules)
To convert a heavy electricity bill into monthly installments in Pakistan in 2026, visit your local DISCO Sub-Divisional Officer (SDO) or Revenue Officer (RO) before the due date. SDOs can approve 2-3 installments up to PKR 50,000; Executive Engineers (XEN) can approve up to PKR 200,000.
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