WSSP Peshawar Water Bill Guide 2026: Tariff Slabs, Dispute Resolution & Safa Pekhawar App

WSSP Peshawar (Water & Sanitation Services Peshawar) Comprehensive Guide 2026 The Water & Sanitation Services Peshawar (WSSP) is a public sector utility company owned by the Government of Khyber Pakhtunkhwa. It is responsible for potable water delivery, tube-well operations, sewerage maintenance, and solid waste collection across the provincial capital of Peshawar.

Residential & Commercial Tariff Structure in Peshawar Unlike volumetric metered systems in some industrial zones, Peshawar's domestic water utility operates primarily on a Fixed Plot-Size Slab Tariff billed either monthly or quarterly:

1. Small Domestic (Under 5 Marla): Nominal flat charge of PKR 300 to PKR 400 per month covering basic pipeline supply and daily sanitation services.
2. Medium Domestic (5 Marla to 10 Marla): PKR 500 to PKR 700 per month.
3. Large Domestic (1 Kanal to 2 Kanal+): PKR 1,000 to PKR 1,500 per month.
4. Commercial Units (Shops, Bakeries, Private Clinics): Tiered commercial category rate starting from PKR 1,500 up to PKR 5,000 monthly.
5. Large Commercial & Plazas: Assessed individually by the Zonal Revenue Directorate.

4-Step Billing Dispute & Overbilling Resolution Process If you receive a bill with unjustified arrears, an incorrect plot size category, or charges for a disconnected pipeline, follow this formal resolution hierarchy:

Step 1: Lodge Complaint on Helpline 1334 or Safa Pekhawar App Dial 1334 (toll-free from any mobile or landline) or submit a ticket with property photos on the Safa Pekhawar app. Note down your unique Complaint Ticket Reference Number.

Step 2: Site Inspection by Zonal Revenue Inspector A field supervisor from your designated municipal zone (Zone A, B, C, D, or E) will visit your premises within 3 to 5 business days to verify the actual plot area and operational pipeline status.

Step 3: Revised Assessment & Arrears Adjustment The inspector submits an official verification report to the Zonal Revenue Officer (ZRO). If the dispute is upheld, old erroneous arrears are credited back, and late payment surcharges are legally cancelled.

Step 4: Collect Corrected Payment Voucher Visit your local WSSP Zonal Office to collect the amended bank deposit challan or refresh your 1Bill consumer number on mobile banking.

WSSP Peshawar 5 Municipal Zones & Office Locations - Zone A (Peshawar City): Covers interior walled city, Lahori Gate, Kohati, Hashtnagri, and Ganj. - Zone B (Town & Cantonment Area): University Town, Gulbahar, Nauthia, and surrounding cantt perimeters. - Zone C (Northern Suburbs): Charsadda Road, Larama, Pajaggi, and Shahi Bagh zone. - Zone D (Southern Suburbs): Kohat Road, Scheme Chowk, Landi Arbab, and Badaber boundaries. - Zone E (Hayatabad): Hayatabad Phase 1 through Phase 7, PDA complexes, and Industrial Estate. - Central Head Office: Plot 33, Street 13, Sector E-8, Phase 7, Hayatabad, Peshawar (Phone: 091-9211960 / Helpline: 1334).